Free shipping on orders over €100
As described in our Privacy Policy, we collect personal information from your interactions with our website, including through the use of cookies and similar technologies. This information may be shared with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons detailed in our Privacy Policy.
We understand that sharing personal data for targeted advertising based on your browsing may be considered a "sale," "sharing," or "targeted advertising" under privacy laws in certain U.S. states. Depending on your location, you may therefore have a right to opt out of these activities. If you wish to exercise this right, please follow the instructions below.
If you visit our website after enabling the Global Privacy Control opt-out setting, depending on your location, we will treat this as a request to opt out of activities that may be considered a "sale" or "sharing" of personal information, or any other use that may be considered targeted advertising, for the device and browser you used to access our site.
How to return an item
Does an item not suit you? The process can be completed directly from your account in just a few minutes. Return shipping costs are covered by us.
1. Log in to your account
Go to your customer area using the email address used for your order.
2. Open the relevant order
Under My orders, select the order containing the item to be returned.
3. Request the return
Click on Request a return, select the item(s) concerned, and indicate the reason.
4. Await our confirmation
You will receive a confirmation email as soon as your request has been processed.
5. Prepare your parcel
Place the item back in its original packaging with labels intact, and include the return slip.
6. Ship
Affix the prepaid label attached to our email and drop the parcel off at a drop-off point or post office. Keep your proof of postage.
What happens next?
Upon receipt and verification of the item, your refund will be processed via the original payment method. You will be notified by email.
Good to know
Personalized items (flocking, embroidery) cannot be returned.
Is your item defective or does it not match your order? Do not use this form: contact our customer service department directly.
A question?
Our team will answer you via our email address: eshop@rcstrasbourg.eu
Detailed conditions: consult our Return Policy.
