As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

How to return an item

Does an item not suit you? The process can be completed directly from your account in just a few minutes. Return shipping costs are covered by us.

1. Log in to your account
Go to your customer area using the email address used for your order.

2. Open the relevant order
Under My orders, select the order containing the item to be returned.

3. Request the return
Click on Request a return, select the item(s) concerned, and indicate the reason.

4. Await our confirmation
You will receive a confirmation email as soon as your request has been processed.

5. Prepare your parcel
Place the item back in its original packaging with labels intact, and include the return slip.

6. Ship
Affix the prepaid label attached to our email and drop the parcel off at a drop-off point or post office. Keep your proof of postage.

What happens next?
Upon receipt and verification of the item, your refund will be processed via the original payment method. You will be notified by email.

Good to know
Personalized items (flocking, embroidery) cannot be returned.
Is your item defective or does it not match your order? Do not use this form: contact our customer service department directly.

A question?
Our team will answer you via our email address: eshop@rcstrasbourg.eu

Detailed conditions: consult our Return Policy.

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